SlingStudio Privacy Policy - Canada


This Privacy Policy (this "Policy") explains how Sling Media L.L.C. ("Sling") collects, uses, shares, and discloses information about users and usage of the SlingStudio products (the "SlingStudio Products") and what choices you have to limit or prevent the collection, use or sharing of your information. In this Policy, the terms "Sling", "we", "us", or "our" refer to Sling Media, L.L.C., which sells the SlingStudio Products, as well as its affiliates. The term "you" refers to you as a user of the SlingStudio Products. Your access or use of the SlingStudio Products including any associated hardware, software, or mobile applications constitutes your acceptance of this Policy and acknowledgement that this Policy may change in the future as indicated below.

Please note that the SlingStudio Products may contain links to other companies or individual's websites, platforms, devices, applications or services. This Policy does not apply to, and Sling is not responsible for: (i) the practices of any other companies or individuals, or (ii) any third party websites, platforms, devices, applications or services that you link to from the SlingStudio Products. You are responsible for reviewing the privacy policies of any other websites, platforms, devices, applications or services that you connect to from the SlingStudio Products.

What information we collect:

In various places in connection with SlingStudio Products, we collect "Personally Identifiable Information," that you provide to us. This may include your name, postal address, telephone number, email address, credit card and payment information or other information that can be used to identify you or contact you. For example, we may collect this information when you purchase or register a SlingStudio Product, register for a "SlingStudio Account", enter a sweepstakes or participate in promotions and giveaways. From time to time in the future we may offer additional features, services and promotional opportunities that would require you to submit Personally Identifiable Information to participate.

We also collect "Anonymous Information" that you either submit to us or that we collect automatically. In some cases, you have options to limit collection (for example, by deleting or disabling cookies, or turning off location tracking). The Anonymous Information we collect may include your IP address, your ZIP or postal code, geolocation data, your Media Access Control (MAC) address, the name you assigned to your SlingStudio Product, the hardware and firmware version of your SlingStudio Product, the type of browser you use, the websites that you visit, the identity of your television or video content provider, the content you view, the search terms that you enter, the advertisements that you click and the number and frequency of users of SlingStudio Products. Anonymous Information will not be associated with Personally Identifiable Information.

Like many technology companies and service providers, we also use "cookies" to collect and store information about your activities on a website, application or other platform. A cookie is a small data file that stores separate files within your web browser. When you visit websites, applications or other platforms the cookie identifies your computer (or other devices for accessing the Internet) to us so that you do not have to re-register each time you visit. We and certain of our third party partners use cookies to enhance the SlingStudio Products, compile aggregate data about your programming choices, display targeted advertisements based on your activities, measure the traffic to our site and its different services and features, and other miscellaneous uses. If you choose to do so, you can configure your web browser to delete existing cookies or disable cookies altogether. However, certain features of the SlingStudio Products may not work if you delete or disable cookies.

We do not intend that children will use the SlingStudio Products. We do not solicit or knowingly collect information from children under 13 years old, nor will we knowingly accept registration from them.

How we use the information we collect:

We use Personally Identifiable Information that you provide us for such purposes as responding to your requests for information, products or services, customizing the advertising and content you see, and communicating with you about our offerings.

We use Anonymous Information to determine how people use the SlingStudio Products. For example this data tells us information including how often users click on our advertisements, which files are downloaded most frequently, and which components or areas of SlingStudio Products are the most popular. Analyzing this data allows us to improve the offerings on and performance of SlingStudio Products.

How we share information:

We sometimes use third parties to help with some aspects of the SlingStudio Products, such as delivering content, processing payments and providing marketing assistance. When we supply Personally Identifiable Information to these third parties, we require them to use it only for the function they are helping us with. We aggregate the Anonymous Information that we collect and exchange it with advertisers and other partners who are interested in the use and performance of the SlingStudio Products. We share this type of data so that our partners also may provide you with an optimal user experience and better understand how users access the SlingStudio Products. We will disclose Personally Identifiable Information as required by law, or if in our judgment it is necessary to protect Sling or our employees or users from harm, loss or liability. If we merge with or are acquired by another company or we sell substantially all of our assets, the acquirer or resulting company will receive and may continue to use the information you have provided as described in this Policy. In the unlikely event we cease operation or enter bankruptcy, your information may be transferred to and used by another company that acquires our assets or offers similar or related products or services. You acknowledge that such transfers may occur, and that any such acquirer or successor may continue to use your information as set forth in this Policy.

Third party use of your information:

Information shared with advertisers:

Sling may share the information collected from or about you in aggregated and other non-personally identifiable forms with advertisers and our business partners in order to tailor advertisements, measure advertising effectiveness, and enable other enhancements. This information includes your use of the SlingStudio Products, websites you visited, advertisements you viewed, programming choices and your other online activities.

What choices you have:

Sharing and using your information

If at any time you decide that you do not want us to share your information with advertisers and business partners, or otherwise use your information as set forth in this Policy, then you must send an email to: In the subject line please state "Opt-Out" and provide your customer account information. We will keep track of your decision in our database.

Communications and messaging

If you decide that you do not want us to (i) send you information about our products and services, or (ii) if applicable, receive information from our partners and others about products and services that might interest you, you may use the opt-out feature in the email, text or other electronic message you have received. Even if you choose to opt-out, we may communicate with you on matters that are especially important, such as transaction, warranty or related information. Further, please note that if you do not want to receive legal notices from us, such as this Policy, those legal notices will still govern your use of the SlingStudio Products, and you are responsible for reviewing such legal notices for changes.

You may delete your account at any time by contacting Sling customer support. Please note that it may be necessary for some information to remain in our records after deletion of your account.

Notice to California residents:

Do Not Track ("DNT"). DNT is a privacy preference that users may set in certain web browsers that sends a signal to websites and services that they do not want certain information about their website visits collected over time and across websites. Like many other online service providers, Sling does not currently alter its data collection practices when it receives DNT signals because there is no consensus among industry participants as to what DNT means in this context. To find out more about DNT, you may visit


If you use our bulletin boards, blogs, post user comments regarding content available through the SlingStudio Products, or engage in similar activity, please remember that anything you post is publicly available. Portions of your user profile may also be available to other users.


During sessions in which you give us information such as credit card numbers, we encrypt your transmissions using SSL ("Secure Sockets Layer"), and other security technology. We keep the Personally Identifiable Information you provide us on servers that are protected by firewalls and other technological means against intrusion or unauthorized access. They are located in a physically secure facility; however, there is no such thing as "perfect security" on the Internet. We rely on you to select passwords that cannot be guessed easily and to safeguard those passwords from disclosure. By using the SlingStudio Products, you acknowledge that we cannot guarantee the information you transmit to us will be 100% secure. Your use of the SlingStudio Products and information you provide us is at your own risk. Please contact us if you have any information regarding unauthorized use of the SlingStudio Products.

Consent to Transfer:

If you are located in the European Union, Mexico, Canada or elsewhere outside of the United States, please be aware that information we collect will be transferred to and processed in the United States. By using the SlingStudio Products, or providing us with any information, you hereby authorize and consent to this transfer, processing and storage of your information in the United States, a jurisdiction in which the privacy laws may not be as comprehensive as those in the country where you reside or are a citizen.

Changes to this Privacy Policy:

From time to time, we may revise this Policy to reflect changes in the law or the SlingStudio Products or for other reasons. Therefore, it is important to check the effective date of the Policy posted at each time you visit the SlingStudio website or use any of the SlingStudio Products to ensure you are familiar with our most updated policies and practices. If we make any material change to this Policy, we will notify you by posting a notice on the SlingStudio website. You will be bound by any changes to this Policy when you use SlingStudio Products after Sling has provided notice of such changes.

Contact us:

If you have questions or concerns, please contact us at, or by mail at: Sling Media, 1051 E Hillsdale Blvd, Suite 500, Foster City, CA - 94404.

Effective Date: The Effective Date of this Privacy Policy is Nov. 06, 2017