Q: How long is the warranty for the SlingStudio hardware?
A: We have a one-year limited warranty that covers defects in manufacturing. You can take a look at the SlingStudio Warranty document for specifics.
Q: Why do you ask for my email address when I call for support?
A: We ask for your email address so that we can determine your eligibility for product support, as well as your product's warranty status. When you first set up your SlingStudio, we ask you to register it by providing your email address. Doing that associates your email address with your SlingStudio serial number, making it easy for us to find your information.
Q: What if I don't register my SlingStudio? How do you determine whether I'm eligible for support?
A: If you choose not to register your SlingStudio, and you later need telephone support and/or warranty coverage, then we must ask you to email a proof-of-purchase document to us to verify your eligibility for those services.