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Mac Console: Troubleshooting live broadcasting to Vimeo

If you're using SlingStudio Console for Mac, and are having problems broadcasting live to Vimeo, take a look here

Streaming live to Vimeo should normally work very well. But there can still be some hiccups. If you're having difficulties, here are some things to look at.

For step-by-step instructions on setting up a Vimeo live broadcast, see the article linked below.

Internet connection

For Vimeo live broadcasting to work:

  • Your SlingStudio unit must be connected to the Internet, either via its Wi-Fi, or via an Ethernet cable connected directly to the SlingStudio (using the optional SlingStudio USB-C Expander product).
  • You can connect to Wi-Fi using Internet Settings under the Internet icon in the lower-left of SlingStudio Console for Mac.
  • To connect to a network using an Ethernet cable, use the Ethernet port provided on the USB-C Expander.

When you've finished with these setup steps, you should see:

  • The Internet LED indicator on the SlingStudio is glowing green.
  • If the indicator is glowing amber, then your SlingStudio is connected to your network but not to the Internet itself. You'll need to investigate your network to determine the problem.
  • If the indicator is off, then double-check the Wi-Fi connection or the Ethernet cable, whichever you're using.

Logging in to Vimeo

If you're not properly logged in to Vimeo, then you can't stream your program. You must have a Vimeo Premium account to live-stream video. For more information, go to the Vimeo website.

Within SlingStudio Console, you can log into Vimeo from the Project Settings dialog box when you click Select a Destination to set up the streaming destination for your project.

Check upload speed

A good upload speed is critical for successful streaming. You use SlingStudio Console for Mac to check the upload speed that's available to you with your network.

To check upload speed:

  1. Connect SlingStudio Console to your SlingStudio unit.
  2. With your project open, choose Project Settings from the Project menu.
  3. If not already done, in the Project Settings box, under PRODUCTION OPTIONS, click to choose either Recording and Broadcasting or Broadcasting Only.
  4. If necessary, click Show Settings to reveal additional options. (If you see Hide Settings then you're already set.)
  5. Scroll down to Broadcasting Settings.
  6. Next to Upload Speed click SPEED CHECK.
    Wait a moment for SlingStudio to determine the currently-available upload speed.

Note: It's best if your network has an upload speed of greater than 8 Mbps.

Check program output bit rate versus upload speed

It is important that the Program Output Bit Rate setting that is chosen for the Vimeo broadcast is lower than the upload speed of your network connection; otherwise, the Vimeo broadcast is likely to have quality problems.

To check video bit rate settings:

  1. Follow the steps above to determine the current Upload Speed that's available to you.
  2. In the Project Settings dialog box, check: Is the current Program Output Bit Rate lower than the current upload speed? If not, then adjust it so that it is.

Want to review Internet connectivity quality as you stream video?

You can do that in either of two ways.

First, make sure that you're streaming video. Then:

  • Along the bottom edge of the Program window, click the word QUALITY.
    The Live Broadcasting Quality Indicator opens.
  • You can also access the Live Broadcasting Quality Indicator from the Dashboard:
    • Click the Dashboard icon in the lower-right corner of the Console main window.
      Or choose Dashboard from the Window menu.
      The Dashboard opens.
    • In the lower-left corner of the Dashboard, you see the LIVE BROADCASTING section.
    • Click Stream Quality (in blue type).
      The Live Broadcasting Quality Indicator opens.

For more information about the Live Broadcast Quality Indicator, see the links below.