I can’t connect to my SlingStudio

Having trouble connecting your gear to your SlingStudio hotspot? Take a look here.

If you are unable to connect to your SlingStudio device, there are a few items to check first, starting with the basics:

  1. Make sure that your SlingStudio device is properly powered up, either by being plugged into a properly functioning AC outlet, or by connecting it to a SlingStudio Battery.
    1. Remember that it takes about two minutes for the SlingStudio to finish powering up.
    2. When the SlingStudio is ready, the blue LED band glows steadily.
  2. Make sure that your iPad has its Wi-Fi connected to the SlingStudio device’s hotspot.
  3. If the SlingStudio LED band is glowing solid blue, then check if you can see its Wi-Fi hotspot listed on your iPad or other device (such as an iPhone using the SlingStudio Capture app).
  4. If you are still not able to connect to your SlingStudio device, then restart it by pressing/holding the Power button for 3 seconds to power it down, waiting 10 seconds, and then pressing the power button to power it back up again.
  5. If none of this works, perform a reset. (This does not erase the data on the media card, unless you choose to do that.)
    1. Press a straightened paperclip for 10 seconds into the SlingStudio Reset hole, until the LED band blinks orange.
    2. When the LED band glows steadily orange, use the SlingStudio Console app to connect to the SlingStudio hotspot.
    3. Follow the onscreen directions to reset the device.
    4. Take care to choose the right option! You can reset the SlingStudio and erase your data, or just reset the SlingStudio while keeping your data.
  6. If you are still having trouble, contact SlingStudio customer support.