The Console app won’t launch. What can I do?

If you're having trouble launching the SlingStudio Console app, take a look here.

If the Console app:

  • Won't launch on your iPad;
  • Crashes (quits) when you launch it;
  • Displays an error message when you try to launch it …

… there are a few things that you can try to get going again:

  1. Check to see if the Console app is properly connected to the SlingStudio hotspot.
    If it's not, then connect to the hotspot, and then try using the Console app again.
  2. If that doesn't help, then try quitting the Console app and then launching again.
    This has to be done properly:
    1. Double-click the iPad's Home button to see recently used apps.
    2. Swipe right or left to find the Console app.
    3. Swipe the Console app up and away to close it.
    4. Relaunch the Console app.
  3. Try restarting the iPad by shutting it down, waiting a few seconds, and then powering it back up. Then try launching the Console app again.
  4. Try shutting down the SlingStudio device (press and hold the Power button for a few seconds until the blue LED band blinks quickly, then wait for the blue LED to go off). About 10 seconds after the SlingStudio shuts down, power it back up. Try launching the Console app again.
  5. Try deleting the Console app from your iPad. Then go to the Apple App Store, and download/install it again.

If nothing seems to help, please contact SlingStudio customer support for assistance.