The Capture app crashes, or just won’t launch. What do I do?

Having trouble with the Capture app? Take a look here.

If the Capture app won't launch, or if it crashes when it launches, try these things:

  • Close and then relaunch the app. Sometimes that's enough to get things going again. Here's how to close the Capture app properly with an iOS device:
    • Double-press the device's Home button.
    • Once you see your open apps stacked like cards, go to the Capture app. Close it by swiping upwards to "fling" it away. Then try launching it again.
  • If that doesn't work, then try power-cycling your Capture device. Shut it down, wait ten seconds, and then power it back up again.
  • Next step: close and relaunch the Console app, then repeat the close/relaunch process with the Capture app. Here are the steps:
    • At the iPad with the Console app, double-press the device's Home button.
    • Once you see your open apps stacked like cards, go to the Console app and swipe upwards to close it by "flinging" it away. Then try launching it again.
    • At the device with the Capture app, double-press the device's Home button.
    • Once you see your open apps stacked like cards, go to the Capture app and swipe upwards to close it by "flinging" it away. Then try launching it again.
  • Try power-cycling your SlingStudio device: Press the Power button for about 5 seconds to shut it down. Wait 10 seconds, and then power it back up. Be sure to wait until the blue LED bar stops blinking before you attempt to reconnect to the SlingStudio.
  • If that doesn't get you any further, delete the Capture app from your device and then reinstall it.

If none of those steps helps you, then please contact SlingStudio customer support for further assistance.